South African Importer Uptime Recovery
Objective
Get machines back online quickly after cheap seal failures and stop costly, repeated breakdowns.
Approach
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Remote Diagnosis & Training
We guided the client’s maintenance team by video call to test seal hardness with a durometer and measure dimensions with simple calipers. -
Genuine Seal Installation
We shipped ISO-certified PacificX seals and walked them through safe removal of the old parts, proper bolt torque, and track-tension checks. -
Ongoing Support
For a full week, our engineers stayed on call—via chat, phone, and video—to troubleshoot and fine-tune pressure settings.
Outcome
- Uptime jumped from ~60% to 99.5% within two weeks
- Emergency repair costs fell by 85%, saving $64 K over six weeks
- Lost labor hours went from 560 hrs to under 8 hrs/week